Spectrum > Spectrum Complaints
Spectrum Complaints
Complaint management and tracking is an integral part of overall quality management mechanism in an organization. Companies must record, track, investigate and analyze complaints against its products by the customers.
Spectrum Complaint enables companies to implement a comprehensive paper-less mechanism to manage the workflow of customer complaints. It keeps an end-to-end track of all complaints and pro-actively prompts the relevant staff members who are involved in the process to take actions on each complaint. It also ensures compliance of the defined SOPs while keepings complete record of all investigations and actions taken on that complaint.
As soon as the complaint is registered Spectrum automatically routes the complaint to appropriate staff based on manufacturing location and product and complaint type.
Once it is assigned it proactively reminds the assignee to investigate and record the results of this investigation on or before due date. It ensures that all the defined investigations or actions are performed before a complaint is closed.
It provides complete visibility of all the complaints by providing complaint status, various investigations conducted and actions taken by staff members. It provides real time trending of complaints received via different channels and it provides useful MIS to analyze the nature of complaints. Complaints are grouped in various categories to provide meaningful information at all levels to support key decision.
Spectrum Complaint has a seamless interface with Spectrum LIMS.
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