• Home
• Company
  • About us
  • Our Approach
  • Our Clients
• Spectrum
  • Introduction
  • Functionality
    • Spectrum LIMS
    • Spectrum Stability
    • Spectrum Calibration
    • Spectrum Process
    • Spectrum Inventory
    • Spectrum Reagents
    • Spectrum Complaints
    • Spectrum Dispensing
    • Instrument Interface
    • ERP Interface
    • SPC
  • Benefits
    • Effective and Efficient Decision Making
    • Efficient and Effective running of Manufacturing Processes
  • Inquiries and Reporting
  • Security and Audit Control
• Industry
  • Pharmaceutical
  • Chemical & Petrochemical
  • Food & Beverages
  • Environmental Laboratories
  • Manufacturing
• Services
  • Implementation Support
  • Data Migration & Validation
  • Training
• Support
  • News & Updates
  • Downloads
  • Support Request
• Contact

Services > Implementation Support

Implementation Support

Sofcom’s aim is to make the implementation and support of our solutions as simple and easy as possible for our clients. As such, we have developed our solutions using parameter-based and configurable functionality to make the development process fast and efficient. Most of our clients find that the solution can be configured and ready to use within just a few weeks. Once our solutions have been implemented, our dedicated support team uses our client request tracking system to record, track and monitor every client request. Our support teams are fully trained on the solution and the functional needs of our clients, to ensure that every request is dealt with as quickly as possible.

We maintain a constant dialogue with our clients to improve the solutions through regular releases and upgrades, and our upgrade path has been developed to maintain client-specific configuration and make their experience of maintaining our solutions as easy as their experience of using it.

Our goal is to realize total customer satisfaction, and our team continues to work to this aim before, during and after every implementation activity.

We are always with our clients

One of our customers had acquired the license for our software to replace their in house solution, but during the implementation process, changes in the members of their project team made it difficult to complete the project.

We continued to work with the customer to demonstrate the benefits of the solution and ease of implementation, until they were able to identify the required resources for implementation. Immediately, we redeployed our team and fully implemented the software to client’s entire satisfaction. Their experience of our solution and support efforts led them to purchase further software solutions from us, and also to recommend our solutions to their peer companies.